Who we are

Wholeagri (“We” or “Us”) is the owner of  www.wholeagri.com and all other websites, which may be added or removed from time to time. We are committed to your privacy. This online privacy policy (“Policy”) discloses our practices for the websites and subscriber-based services (“Services”) including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties.

We value the trust you place in Us. That’s why We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By visiting www.wholeagri.com (including all websites which may be added or removed from time to time) you agree to be bound by the terms and conditions of this Policy. If you do not agree please do not use or access www.wholeagri.com.

By mere use of www.wholeagri.com, you expressly consent to our use and disclosure of your personal information/personal data in accordance with this Policy. This Policy is subject to the Terms and Conditions of Use of www.wholeagri.com.

If you have any questions or concerns regarding this Policy, you should contact our Data Protection Officer at care@wholeagricom.

Eligibility

www.wholeagri.com is intended solely for persons who, if they are a natural person, are eighteen (18) years of age or older, and any registration by, use of or access to www.wholeagri.com by any natural person under 18 is unauthorized, unlicensed and in violation of this Policy.

Consent

By using www.wholeagri.com and/ or by providing your information, you consent to the collection and use of the information you disclose on www.wholeagri.com in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. If We decide to change our Policy, We will post those changes on this page so that you are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If you do not agree to give consent to the use of personal information as described in thisPolicy, please do not use or access www.wholeagri.com.

Your Personal Information

When you use www.wholeagri.com, We collect and store your personal information which is provided by you from time to time.

Personal information in this context shall include all data such as; any means of information relating to an identified or identifiable natural person who can be identified by:

• a name;
• an identification number;
• location data, an online identifier;
• address, a photo, an email address,
• bank details;
•  posts on social networking websites;
• medical information, and
• other unique identifier such as but not limited to MAC address, IP address, IMEI number, IMSI number, SIM.

This is also applicable to personal information regarded as sensitive which could include;

• data relating to religious or other beliefs;
• race, ethnicity,
• political views,
• trade union membership,
• criminal records or
• any other sensitive personal information.

For the purpose of accessing our Services, the personal information We may collect as of the date of this Policy are; your full legal names, business name, email address, mailing address, employer name and phone number, bank account number, credit card number.

Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows Us to provide Services and features that most likely meet your needs, and to customize www.wholeagri.com to make your experience safer and easier. More importantly, while doing so We collect personal information from you that We consider necessary for achieving this purpose.

We collect information you provide directly to Us. For example, We collect information when you create an account, subscribe, participate in any interactive features of our Services, fill out a form, request customer support or otherwise communicate with Us.

We are the custodian of data on behalf of the users that use www.wholeagri.com and We don’t own communication, data, users own their data. We will store data provided for only the period within which it is reasonably needed and do our possible best to ensure it is secured against all foreseeable hazards and breaches such as theft, cyber-attack, viral attack, dissemination, and manipulations of any kind, damage by rain, fire or exposure to other natural elements.

We will not sell, share, transfer or rent out any personal information to others in ways different from what is disclosed in this Policy, the Terms and Conditions of Use. We may share generic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 We reserve the right to collect, disseminate, sell or otherwise disclose non-personal information provided by you.

Additionally, you may encounter “cookies” or other similar devices on certain pages of www.wholeagri.com that are placed by third parties. We do not control the use of cookies by third parties. Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s Internet Protocol or IP address. When you browse www.wholeagri.com, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed www.wholeagri.com.

What we do with your personal information

The purpose of our collecting your personal information is to give you an efficient, enjoyable and secure customer experience.

We may use your information to: 

• provide Services and support that you have requested for;
• process transactions and send notices about your transactions to requisite parties;
• verify your identity;
• resolve disputes;
• troubleshoot problems;
• manage risk, or detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
• detect, prevent or remediate violations of policies or applicable user agreements;
•  improve our Services by implementing aggregate customer preferences;
• measure performance of Services and improve content, technology and layout;
• manage and protect our information technology infrastructure;
•  contact you at any time through your provided telephone number, email address or other contact details;
• notify you about your account, troubleshoot problems with your account, resolve a dispute, collect fees or monies owed;
• poll your opinions through surveys or questionnaires;
• enforce our Policy; or
• as otherwise necessary to service your account,

We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about www.wholeagri.com you request from Us or ask Us about, and in order to meet our legal and regulatory obligations generally. We may contact you through information provided.

Mobile data

We may obtain information through mobile applications that you install on your mobile devices to access and use www.wholeagri.com . These mobile applications may be our own mobile applications or those belonging to third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy policy as it will apply to your use of that third party mobile application. We are not responsible for such third party mobile applications and their use of your personal information.

Mobile applications may provide Us with information related to a user’s use of that mobile application and use of www.wholeagri.com and Services accessed using that mobile application. We may use such information to provide and improve the mobile application and www.wholeagri.com. For example, activity undertaken within a mobile application may be logged.

You can configure our mobile application’s privacy settings on your device but this may affect the performance of that mobile application and the way it interacts with our websites and Services.

Data analytics and bench-marking

We may use information generated and stored during your use of our Services for our legitimate activities to enable Us give you the best service and/or solutions and the best experience. These purposes include to:

• deliver advertising or information to you which may be useful to you, based on your use of Services;
• carry out research and development to improve our Services;
• develop and provide new and existing functionality and Services (including statistical analysis, benchmarking and forecasting Services); and
• provide you with location-based Services (for example location relevant content) where we collect geo-location data to provide a relevant experience.

Whenever we use your information for our legitimate interests, we will ensure that your information is processed on a pseudonymised basis and displayed at aggregated levels, which will not be linked back to you or to any living individual.

You have the right to object to processing based on our legitimate activities but if you object, this may affect our ability to provide certain Services and/or solutions for your benefit.

How we collect information

To the extent permissible under applicable laws, we collect information about you and any other party whose details you provide to Us when you:

• register to use www.wholeagri.com ; this may include your name (including business name), address, email address and telephone number, banking details. We may also ask you to provide additional information about your business, place of employment and your preferences;
• complete online forms (including call back requests), take part in surveys, post on our message boards, download information such as publications or participate in any other interactive areas that appear on www.wholeagri.com ;
• interact with Us using social media;
• provide your contact details to Us when registering to use or accessing any webpages We make available or when you update those details; and
• contact Us offline, for example by telephone, SMS, email, post or any other means of communication.

We will also collect your information where you only partially complete and/or abandon any information inputted into www.wholeagri.com and may use this information to contact you to remind you to complete any outstanding information.

We also collect information from your devices (including mobile devices) and applications you use to access and use www.wholeagri.com (for example, We may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information) and We will ask for your permission before We do so. We may do this using cookies or similar technologies. 

Providing Us with information about others

If you provide Us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. In so far as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent to provide Us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Policy.

Information we collect from other sources

In order to provide you with access to the Services, or to provide you with better service in general, We may combine information obtained from other sources (for example, a third-party developer whose application you have authorized) and combine that with information We collect through www.wholeagri.com.

Security of Information

Data security is one of our prime aims to retain privacy for our customers. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

In the instance that there is a breach in security and a breach of this Policy on our part, you will be adequately indemnified in a manner commensurate with the said breach. The time frame for this remedy shall be 30 working days.

Notification of Changes to Terms and Conditions of Use and Privacy Policy

We reserve the right to change this Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Policy, you may terminate your use of www.wholeagri.com immediately. If you object to any of the changes to our Policy, and you no longer wish to use www.wholeagri.com, you may contact Us at care@wholeagri.com to deactivate your account. Unless stated otherwise, our current Policy applies to all information that We have about you and your account.

We may send you Service announcement updates. You will not be able to unsubscribe from service announcements, which contain important information about www.wholeagri.com. We communicate via e-mail to provide requested Services and to resolve issues relating to your account.

Payment

We use Rave for processing payments. We/ Rave do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your payment transaction data is only used as long as is necessary to complete your payment transaction. After that is complete, your payment transaction information is not saved. Rave payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by www.wholeagri.com and its service providers. For more insight, you may also want to read terms and conditions of Rave on www.ravemobilesafety.com.

Cookies

We use third parties’ data collection devices such as “cookies” on certain pages of www.wholeagri.com. “Cookies” are small files stored on your hard drive that assist Us in providing Services customized to your requirements and tastes. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help Us provide information, which is targeted to your interests. Cookies may be used whether you choose to register with Us or not.

Third party partners may use cookies to serve ads based on your visits to www.wholeagri.com. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. You may choose to opt-out.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help Us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on www.wholeagri.com and you may be required to re-enter your password more frequently during a session. A cookie cannot read data off your hard disk or read cookie files created by other sites. Use of a cookie is in no way linked to any personally identifiable information while on www.wholeagri.com . Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on your browser, you would not have to log in a password more than once, thereby saving time while on www.wholeagri.com.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you reject the cookies on the www.wholeagri.com, you may still be able to use www.wholeagri.com, but it shall be limited to certain minimal functionality. The only drawback to this is that you may be limited only to some areas of www.wholeagri.com or limited to certain functions of www.wholeagri.com. Some of our business partners may use cookies on www.wholeagri.com. Please note that We have no access to or control over those cookies. We and our business partners may use cookies to better personalize the content, banners, and promotions that you see on www.wholeagri.com.

External Links on www.wholeagri.com

www.wholeagri.com may contain hyperlinks to other websites, content or resources. We have no control over any websites or resources, which are provided by other companies or persons. You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, products or other materials on or available from such websites or resources.

You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources. These third-party service providers and third-party sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a third-party website, you review the third-party site’s policy as it relates to safeguarding your personal information. You may visit the third-party websites and choose to opt-out of the use of cookies for interest-based advertising if the third party offers such an option.

Confidentiality

You further acknowledge that www.wholeagri.com may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Us will only be in connection with the provision of agreed Services.

We take all necessary precautions to protect your personal information both online and off-line. It is important for you to protect against unauthorized access to your password and to your phone or computer. Be sure to log off from _______ when you are using a shared phone/computer. We also protect your personal information off-line. Access to your personal information is limited to employees, agents or partners and third parties with whom We are working who We reasonably believe will need that information to provide Services to you.

www.wholeagri.com may contain links to other third-party sites. The third-party sites are not necessarily under our control however, We are not necessarily responsible for the privacy practices of such third-party sites. We encourage you to be aware and read the privacy policies of each and every third-party site that collects personal information when you leave www.wholeagri.com.

Disclosure of Information

Due to the existing regulatory environment, We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Policy. By way of example (without limiting and foregoing), We may be forced to disclose information to the government, law enforcement agencies, third parties, for the performance of a task carried out in the interest of the public, for the protection of your vital interest, for the performance of a contract to which you are a  party to and also where you have expressly given Us written consent to disclose same.

As a matter of policy, We do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

External Service Providers: There may be a number of Services offered by external service providers that help you use www.wholeagri.com. If you choose to use these optional Services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.

Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries and also our associates and partners that are committed to serving your online needs and related Services, in Nigeria. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that We would share some or all of your information in order to continue to provide the Services.

Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize Us to) disclose any information about you to law enforcement and other government officials as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us or you to legal liability.

Your Information and Your Rights

If you are based within a jurisdiction having data protection laws, in certain circumstances you have the following rights:

• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing your information;
• the right to object to the processing of your information e.g. where the processing is based on our legitimate interests;
• the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another organisation, where technically feasible (“data portability”).
• where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions.
• the right to object to any decisions based on the automated processing of your personal data, including profiling; and
• the right to lodge a complaint with the supervisory authority responsible for data protection matters.

Please note that if you request a copy of your information, you may be required to pay a statutory fee.

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date.

If you withdraw your consent to the use of your personal information for purposes set out in this Policy, we may not be able to provide you with access to all or parts of www.wholeagri.com.

We will retain your personal information for the duration of our Services to you and afterwards for as long as is necessary and relevant for our purposes as permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Security, Storage of Information and Disclaimer

We will keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to other websites via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of www.wholeagri.com please keep this password safe – we will not share this password with anyone.

As a user of the Services, you understand and agree that you assume all responsibility and risk attached to safeguarding your account with www.wholeagri.com. You shall at no time whatsoever disclose your password with anyone, neither shall you allow anyone make use of your account.